We’re Here to Help
Got a question, kratom tea for sale complaint or request for our customer service team? Talk to a real human.
You’re not going to wait days for an answer to your email or have to wait on hold when you call us. At Malay Kratom, we provide exceptional customer service — the same kind that we’d want to experience ourselves (and former customers who’ve joined our team can attest to that!).
We operate in an industry built on trust. This can only be achieved through communication and experienced support — whether it’s your first time contacting us or if you’ve been a customer since the beginning. We take pride in answering all support questions within 1 business day.
FREQUENTLY ASKED QUESTIONS
Yes. We have been in business for over 5 years now and most of our clients are fully satisfied with the quality of product they will receive. At times we go far by sending sample packs of different categories we have so the client will taste and make a choice. read faq till end
Yes. We do ship packages world to P.O Boxes and House Address. There are some countries with restrictions for our category of product, so for cases like that we shall use our special techniques to ship which is 100% succesful and stress free but cost extra 30 USD.
Tracking Number will be made available to every client once the package ships off. You will be able to go online and get full information about the delivery schedule of the package.
At Malay Kratom, Our products are grown with care and hand-harvested by Malaysian and Indonesian farmers following only 100% organic farming practices.
This commitment to quality is at the heart of the Malay Kratom Botanicals brand, and why our products stand out in the holistic botanicals market.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.